Refund policy
Returns, Refunds & Cancellations Policy
Last updated: October 17, 2026
This policy explains the return, refund, and cancellation process for orders placed through www.tailzo.shop.
1. 30-Business-Day Return Window
Customers may request a return within 30 business days of confirmed delivery.
Please contact us before sending any product back. Returns must follow the instructions provided by our support team.
2. Return Eligibility
For change-of-mind returns, products must be:
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Unused and in their original condition.
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Free from customer-caused damage or misuse.
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Returned with original packaging, manuals, accessories, and included components.
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Securely packaged for return transportation.
Equipment that has been operated, assembled, installed, modified, or damaged through customer use may not qualify for a change-of-mind return.
These conditions do not limit customer rights under applicable consumer protection laws.
3. Non-Returnable Items
Items damaged through misuse, unauthorized modification, improper operation, or customer-caused damage may be ineligible for a change-of-mind return.
Products missing essential parts or accessories may also be ineligible.
This does not affect remedies required by law for defective, damaged, or incorrectly supplied products.
4. How to Request a Return
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Email support@tailzo.shop within the applicable return window.
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Include your order number, product name, and reason for return.
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Provide photographs if the product is damaged, defective, or incorrect.
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Wait for return authorization and instructions.
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Securely package the approved product and retain proof of shipment.
5. Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs.
If Tailzo confirms that a product arrived defective, damaged, or incorrect, we will provide or reimburse reasonable return shipping according to the approved return instructions.
6. Return Address
Approved returns should be sent to the address below, following the instructions provided by our support team.
Tailzo — Returns Department
5510 Broadway
Bronx, NY 10463
United States
Email: support@tailzo.shop
Phone: +1 315-202-9664
Please contact us before shipping a return.
7. Inspection and Refunds
Returned products are inspected after receipt.
Once a return is approved, the refund will be issued to the original payment method.
Please allow 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time.
8. Exchanges
Exchange availability depends on product availability.
Please contact us before requesting an exchange. If a replacement is unavailable, an eligible refund may be offered.
9. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us promptly.
Please include your order number, a description of the issue, and relevant photographs where reasonably possible.
Do not attempt unauthorized repairs or modifications before contacting our support team.
We will review the issue and provide an appropriate remedy in accordance with applicable law.
10. Order Cancellations and Changes
Contact us as soon as possible if you need to cancel or modify an order.
We will attempt to accommodate the request before fulfillment, but cannot guarantee changes once an order has been prepared or dispatched.
Dispatched orders are subject to the applicable return process.
11. Refused or Unclaimed Deliveries
If a package is refused, unclaimed, or returned because of an incorrect customer-provided address, applicable return transportation costs may be deducted from a refund where permitted by law.
12. Customer Support
For returns, refunds, cancellations, and product-related concerns, please contact us using the details below.
13. Contact
Tailzo
5510 Broadway
Bronx, NY 10463
United States
Phone: +1 315-202-9664
Email: support@tailzo.shop
Website: https://www.tailzo.shop