Refund policy
At Tailzo, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review the policy below to understand how returns and refunds are handled.
Return Eligibility
We accept returns within 30 business days from the date your order is delivered.
To be eligible for a return, your item must meet all of the following conditions:
- Be returned within the 30-business-day return period.
- Be in its original condition without signs of use.
- Include the original packaging, accessories, manuals, free gifts, and any other components received with the order.
- Have all original tags, labels, and stickers attached, if applicable.
- Be approved through our return authorization process before being sent back.
Items That Cannot Be Returned
Returns will not be accepted for:
Products that have been used, worn, washed, or damaged after delivery.
- Items with original tags, labels, or stickers removed.
- Products returned without their original packaging, box, wrapping, or protective materials.
- Items returned without accessories, manuals, free gifts, or other included components.
- Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
- Customized, personalized, or made-to-order products.
- Clearance, final sale, or items marked as Non-Returnable, unless they arrive defective, damaged, or incorrect.
- Gift cards or digital products.
- Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
- Items returned after the eligible return period has expired.
- Products returned with missing parts or components.
- Returns submitted without prior return authorization, where applicable.
- Claims submitted without an uncut unboxing video clearly showing the product and the reported issue.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
To help us review your request, please provide:
- Your order number.
- A clear description of the issue.
- An uncut unboxing video that clearly shows the package being opened and the product with the reported issue.
This information helps us verify shipping-related problems and process your request more efficiently.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: support@tailzo.shop
Please include your order number and the reason for your return request. If your return is approved, we will provide instructions for returning the item.
Do not return products without receiving return instructions, as doing so may delay or prevent the processing of your return.
Return Shipping
Unless the return is required because the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking, as Tailzo is not responsible for returned packages that are lost or damaged during transit.
Return Address
Approved returns should be sent to:
Cozella
1500 Boston Rd
Bronx, NY 10460
United States
Please do not send returns to this address until your return request has been approved.
Refunds
After we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If your return is approved, your refund will be issued to your original payment method.
Refunds are generally processed within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Non-Refundable Charges
Original shipping charges are not applicable because Tailzo offers free standard shipping on all orders.
Any return shipping costs paid by the customer are non-refundable unless otherwise required by applicable law or the return is approved due to our error.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Tailzo
5510 Broadway
Bronx, NY 10463
United States
Email: support@tailzo.shop
Phone: +1 315-202-9664
Customer support is available 24/7 through email.