Shipping policy

At Tailzo, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.

Shipping Destinations

We currently ship only within the United States.

At this time, we do not offer international shipping.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders placed after the daily cutoff time of 5:00 PM (New York Time) will begin processing on the next business day.

Orders are processed Monday through Friday, excluding applicable holidays.

Delivery Time

After your order has been processed, the estimated delivery time is 3–7 business days.

Please note that delivery estimates are provided for convenience and are not guaranteed.

Shipping Cost

We offer free standard shipping on all orders within the United States.

There are no minimum purchase requirements to qualify for free standard shipping.

Shipping Carriers

Orders may be delivered by one of the following carriers, depending on the destination and availability:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other qualified shipping partners

The carrier used for your shipment is selected based on operational requirements.

Order Tracking

Once your order has been shipped, tracking information will be provided when available, allowing you to monitor the progress of your delivery.

Delivery Delays

While we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions.

  • Carrier operational delays.

  • High shipping volumes.

  • Natural disasters or other unexpected events.

If your order experiences an unusual delay, please contact us and we will be happy to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, shipping delays or delivery issues may occur. Please contact us as soon as possible if you notice an error in your shipping information after placing your order.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team promptly.

To help us investigate shipping-related issues, we may request your order number, photographs, or an uncut unboxing video showing the condition of the package and the product.

We will review each case and work with the shipping carrier, where appropriate.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Tailzo
5510 Broadway
Bronx, NY 10463
United States

Email: support@tailzo.shop

Phone: +1 315-202-9664

Customer support is available 24/7 through email.