Frequently Asked Questions (FAQs)


1. What products does Tailzo offer?

Tailzo specializes in pet car accessories designed to help make traveling with your pet safer, cleaner, and more comfortable.

2. Where do you ship?

We currently ship only within the United States.

3. How much does shipping cost?

We offer free standard shipping on all orders within the United States.

4. How long does it take to process my order?

Orders are typically processed within 1–3 business days after your payment has been successfully received.

5. How long does delivery take?

Estimated delivery is 3–7 business days after your order has been processed.

6. What time is the daily order cutoff?

Our daily order cutoff time is 5:00 PM (New York Time). Orders placed after this time will begin processing on the next business day.

7. Which shipping carriers do you use?

Depending on your location and availability, your order may be shipped using:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other trusted shipping partners

8. How can I track my order?

Once your order has been shipped, tracking information will be provided when available so you can monitor your shipment.

9. What payment methods do you accept?

We accept:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All prices are displayed in U.S. Dollars (USD).

10. What is your return policy?

We accept eligible returns within 30 business days of delivery, provided the item meets the conditions outlined in our Return & Refund Policy.

11. Who pays for return shipping?

Customers are responsible for return shipping costs unless otherwise required by applicable law or approved due to our error.

12. Which items cannot be returned?

Returns are not accepted for:

  • Used, worn, washed, or damaged items.

  • Products without original packaging.

  • Items missing accessories or components.

  • Customized or personalized products.

  • Clearance, final sale, or marked non-returnable items (unless defective or incorrectly shipped).

  • Gift cards and digital products.

  • Products damaged through misuse or unauthorized repairs.

  • Items returned after the return period.

Please refer to our Return & Refund Policy for complete details.

13. Do I need proof if my item arrives damaged or incorrect?

Yes. For damaged, defective, or incorrect items, we may request an uncut unboxing video clearly showing the package, the product, and the issue to help us review your claim.

14. How will I receive my refund?

Approved refunds are issued to your original payment method.

15. How long does a refund take?

Once your return has been approved, refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account depends on your payment provider.

16. How can I contact Tailzo?

If you have any questions, we're happy to help.

Email: support@tailzo.shop

Phone: +1 315-202-9664

Address:
Tailzo
5510 Broadway
Bronx, NY 10463
United States

Customer Support: Available 24/7 via email.